Q. Dear WCCS,

My marriage is about to break apart, and you are my last hope. Our family of six just returned from a two-week flying vacation to Hawaii, and everything went wrong. We plan to take three more trips (one by air, and two in our van) with the children this year, and if I don't get organized, I don't know what I'll do.

Our children are 6 months, 3, 5, and 9. Can you help?

A. We'll be glad to help. Let's begin with the infants. Wait! We take that back: let's begin with organization, because it will make all the difference in your travels.


  • Bring enough diapers and food for the first 12 hours after arrival.
  • Bring toys, sleep toys, and bedding from home to use in hotel cribs.
  • If you forget a favorite toy, or one is lost or misplaced, buy a duplicate.


Before the Trip

  • Have identification necklaces or bracelets made up for each child.
  • Make a list for yourself with physicians' phone numbers, pharmacy phone number, along with a list of allergies, medicines, and reactions.
  • Buy little plastic pouches that fit under their shirts or tops. While on the trip, put the current hotel phone number in each pouch, along with correct telephone change and (if overseas) written instructions on how to use foreign phones.

During the Trip

  • When you go out for the day, always set up a meeting place where the children can go if they get lost. Place the name or location of the meeting place in the little pouches before you leave for the day.


  • Create a template of foreign coin sizes and the U.S. currency equivalent.
Q. My brother-in-law recently found tickets for a fantastic sports event, and discovered at the gate that they were counterfeits. How can he know when he's buying legitimate tickets from a reputable business?
  You need to scrutinize the companies the same way we do at WCCS. Very thoroughly. Here are some questions he can ask himself the next time he wants tickets that are valid:

1.  Have you dealt with the company before, and know it is reliable?
2.  Has the Better Business Bureau received many complaints
     from this company?
3.  Did you purchase tickets with a credit card?

If you haven't the time to do all this, give us a call. We've already done our homework and have many satisfied customers.

Q. My large company is in the midst of layoffs, and I feel sure I'll be in the next group. I'm looking at options for starting my own business. One idea is to become a concierge. Can you help me?
A. Of course. There are two important professional organizations that you will want to investigate: 

1) The National Concierge Association at www.NationalConciergeAssociation.com

2) Les Clefs d'Or at www.lesclefsdorusa.com.  

To get started, you need a great deal of integrated information, and after years of trying to help others with somewhat scattered information, we recently published CONCIERGE-IN-A-BOX. People who buy this workbook and added benefits get a perfect blend of information on how to become a successful concierge and how to start a business.


Don't you shoot yourselves in the foot when you give away a lot of free information on your site?

A. We prefer to see it as a way to give others a leg up. After all, there is plenty of room for businesses such as ours. Nothing would flatter us more than to have others imitate us. Here are some reasons we aren't concerned with helping others:
  • We've had years of experience, and people trust us.
  • We set high standards and protocol for others in the industry.
  • We appreciate the opportunity to give back some of what we've learned, and some of what was given to us.
Q. I'm in my forties, and have always wanted to be a concierge, but with a family to raise, it had to wait. I'm interested in your Concierge-In-A-Box, but from a different perspective.

We live in a beautiful, large community near many posh retirement centers. Why can't I be a concierge for one of those? And if you think it could work, what should I do in addition to buying your training manual? Example: let's say some of the centers don't have a concierge. How can I convince them that it's to their advantage to hire me to work with their residents?

A. Concierge in retirement communities are a "natural." Having a concierge in a senior community center sets it apart from its competition and becomes a wonderful selling feature. Seniors enjoy having a contact person with whom they can relate: a warm and outgoing personality they can entrust with their errands, shopping for grandchildren, dinner suggestions, travel reservations and myriad needs for people who wish to be independent BUT still need assistance.

The Concierge-In-A-Box also suggests additional services to offer and a vast number of forms for your new concierge services. Good luck, and keep us posted!


We are available 24 hours a day and can be reached at 1-800-863-5727.

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717 East Maryland Avenue, Suite # 110, Phoenix, AZ 85014
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FAX: 602-340-1172

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