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Get into the Concierge Biz*
by Ginger S. Eiden, Arizona Woman

The concierge business is not for wimps, warns Patricia Dreiseszun, owner of Phoenix-based World Class Concierge Services. But it can be a nice way to earn a living. A Concierge’s income varies widely with volume and clientele, but the starting salary for a busy concierge is about $50,000 per year, according to industry data.

A member of Les Clefs d’Or and the National Concierge Association and a founder of Valley of the Sun Concierge Network Association (currently 90 members strong), Dreiseszun has been in the business for 26 years and offers Concierge-in-a-Box: everything you need to know to get started in the concierge business. The $350 kit comes with a manual filled with marketing tips, budget advise and customer service training, plus one hour of telephone support from Dreiseszun to answer the many questions that can come up along the way.

“I’ve had a wonderful career in this business, says Dreiseszun, whose own concierge services to clients begin at $29.95. For more information, call (602) 340-1166.

Tips from a Concierge Service Veteran

  • To succeed in this business, Dreiseszun says, “a person needs to be willing to serve, be a good listener and be a good communicator.”

  • Offer coupons for free referrals at first. Tap into organizations and groups you belong to for networking.

  • Don’t promise anything you’re not able to deliver.

  • Maintain a high level of professionalism, even in a home office. Dreiseszun advises: “Don’t wear pajamas to work.”

* Reprinted with permission.

 

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